Website Accessibility Statement

Effective Date: 10/1/2026
Last Updated: 10/1/2026

Gray's Carpet Cleaning ("Gray's Carpet Cleaning," "we," "us," or "our") is committed to providing an accessible and inclusive experience for all individuals, including individuals with disabilities.

We believe that customers and prospective customers should have meaningful access to information about our services and should be able to communicate with us through reasonable and effective means regardless of disability.

This Accessibility Statement describes our ongoing efforts to improve the accessibility and usability of the Gray's Carpet Cleaning website and related digital services.

1. Our Commitment to Accessibility

Gray's Carpet Cleaning is committed to making reasonable efforts to improve the accessibility of our website and digital content for individuals with disabilities.

We strive to design, maintain, and update our website in a manner that supports accessibility and usability across a variety of devices, browsers, assistive technologies, and methods of interaction.

Our accessibility efforts may include, as appropriate:

  • Providing meaningful text alternatives for relevant images

  • Maintaining appropriate color contrast

  • Providing accessible headings and page structure

  • Supporting keyboard navigation

  • Providing labels and instructions for online forms

  • Making links and buttons identifiable and understandable

  • Supporting browser zoom and text enlargement

  • Providing captions or other accessibility features for applicable video content

  • Avoiding reliance solely on color to communicate important information

  • Providing accessible contact methods

  • Improving the usability of interactive elements

  • Reviewing accessibility issues when they are brought to our attention

  • Working to improve accessibility as website technology and accessibility standards evolve

The U.S. Department of Justice identifies features such as alternative text, captions, accessible forms, keyboard navigation, headings, sufficient color contrast, and zoom capability as examples of practices that can improve website accessibility.

2. Accessibility Standards and Guidelines

We use accessibility standards and generally recognized accessibility practices as guidance when developing and maintaining our website.

Where reasonably applicable, we seek to align relevant website content and functionality with the Web Content Accessibility Guidelines ("WCAG") published by the World Wide Web Consortium ("W3C").

Our accessibility efforts may take into consideration WCAG principles including:

Perceivable — Information should be presented in ways that users can perceive, including through alternatives to visual content where appropriate.

Operable — Website functionality should, where reasonably practicable, be usable through different methods of interaction, including keyboard navigation.

Understandable — Information, navigation, instructions, and forms should be presented in a reasonably understandable manner.

Robust — Website content should, where reasonably practicable, be compatible with commonly used browsers and assistive technologies.

Our goal is to continually improve accessibility rather than represent that every portion of the website will always satisfy every accessibility criterion under every circumstance.

3. No Guarantee of Complete Accessibility

Because our website may contain content, technologies, applications, integrations, documents, videos, forms, plugins, widgets, embedded content, advertising technologies, and third-party services, complete accessibility across every device, browser, operating system, assistive technology, and individual circumstance cannot always be guaranteed.

Website technology is continuously changing, and third-party services may change independently of Gray's Carpet Cleaning.

Accordingly, Gray's Carpet Cleaning does not represent or warrant that every page, feature, function, document, image, video, form, application, or other portion of the website is accessible to every person at all times.

Instead, we are committed to identifying accessibility barriers when reasonably possible, responding to accessibility concerns, and taking reasonable steps to improve access.

4. Third-Party Content and Services

Our website may incorporate or link to content, services, applications, widgets, platforms, advertisements, social-media functionality, maps, scheduling systems, payment systems, forms, CRM systems, analytics tools, videos, or other technologies operated or controlled by third parties.

Examples may include, without limitation:

  • Meta

  • Facebook

  • Instagram

  • Google

  • YouTube

  • Google Maps

  • GoHighLevel

  • LeadConnector

  • Third-party scheduling systems

  • Third-party payment processors

  • Website hosting providers

  • Analytics platforms

  • Advertising platforms

  • Embedded media providers

  • Social-media platforms

  • Other software and technology providers

Third-party content and functionality may not be fully controlled by Gray's Carpet Cleaning.

Although we may attempt to select and configure third-party services with accessibility in mind, we cannot guarantee the accessibility, compatibility, availability, or functionality of systems operated by independent third parties.

If a third-party feature prevents you from accessing information or communicating with Gray's Carpet Cleaning, please contact us using the accessibility contact information provided below. We will make reasonable efforts to provide an alternative means of obtaining the relevant information or communicating with us.

5. Online Forms

We recognize that online forms can create accessibility barriers for individuals using screen readers, keyboard navigation, voice-control software, magnification software, or other assistive technologies.

We seek to make our online forms reasonably accessible by using, where supported:

  • Descriptive field labels

  • Understandable instructions

  • Clearly identifiable required fields

  • Keyboard-accessible controls

  • Meaningful error messages

  • Reasonably understandable submission processes

  • Alternative methods of contacting us

If you experience difficulty completing an online form because of a disability, you may contact us directly.

You are not required to use our online form to request information, an estimate, an appointment, or our services.

6. Alternative Communication Methods

If you cannot access information or functionality on our website because of a disability, Gray's Carpet Cleaning will make reasonable efforts to provide an effective alternative method of communication or access to the information you are seeking.

Depending on the circumstances, alternative methods may include:

  • Telephone communication

  • Email communication

  • Direct assistance from a member of our staff

  • Providing information in an alternative format when reasonably available

  • Assisting with completion of a form

  • Providing information verbally

  • Providing information through another reasonably effective communication method

The availability of a particular alternative method may depend on the nature of the request, the information requested, technical limitations, and other relevant circumstances.

7. Accessibility Assistance

If you encounter difficulty accessing any portion of our website, we encourage you to contact us.

When contacting us, please provide enough information for us to understand the accessibility issue, including, when possible:

  • The webpage or URL where the issue occurred

  • A description of the accessibility barrier

  • The device you were using

  • The browser or application you were using

  • The assistive technology you were using, if applicable

  • The type of information or functionality you were attempting to access

  • Your preferred method of communication

  • Any alternative format or accommodation that would assist you

You are not required to provide information about your disability beyond what is reasonably necessary to help us understand and address your request.

8. Accessibility Contact Information

For accessibility questions, requests, concerns, or assistance, please contact:

Gray's Carpet Cleaning
Accessibility Contact: Ben Clark
Phone: (585) 473-4947

9. Response to Accessibility Requests

We will make reasonable efforts to review accessibility requests and respond within a reasonable period of time.

The amount of time necessary to respond may depend upon:

  • The complexity of the issue

  • The nature of the requested accommodation

  • Whether the issue involves a third-party service

  • Whether additional information is required

  • The technical complexity of the requested change

  • The availability of an alternative method of providing access

  • Other circumstances affecting the request

Our goal is to address accessibility concerns in a meaningful and practical manner.

10. Accessibility Feedback

We welcome feedback regarding the accessibility and usability of our website.

Accessibility feedback allows us to identify issues that may not be apparent through routine website testing or review.

If you encounter an accessibility barrier, please contact us rather than assuming that the issue is intentional or permanent.

We will review accessibility feedback in good faith and determine what reasonable steps may be appropriate under the circumstances.

11. Good-Faith Accessibility Efforts

Gray's Carpet Cleaning makes ongoing, good-faith efforts to improve website accessibility.

Accessibility is an ongoing process rather than a one-time project.

As website content, technology, browsers, assistive technologies, third-party integrations, and accessibility standards change, accessibility issues may arise even after a website has been reviewed or updated.

We therefore periodically review accessibility concerns and may make changes when appropriate.

12. Accessibility and Website Updates

Our website may be updated frequently.

New pages, photographs, videos, advertisements, forms, documents, services, promotional materials, or other content may be added over time.

Because new content can introduce new accessibility barriers, our accessibility efforts are ongoing.

When accessibility issues are identified, we may prioritize corrections based on factors including:

  • The significance of the barrier

  • The number of users potentially affected

  • The importance of the affected content or functionality

  • The availability of an alternative method of access

  • The technical feasibility of the correction

  • The resources reasonably available to address the issue

  • Whether the issue is caused by a third-party service

  • The urgency of the accessibility concern

13. Third-Party Advertising and Lead-Generation Forms

Gray's Carpet Cleaning may advertise through third-party platforms such as Meta, Facebook, Instagram, Google, and other advertising networks.

These platforms may provide their own websites, applications, advertisements, lead forms, interfaces, and accessibility features.

Because those platforms are independently operated, Gray's Carpet Cleaning does not control all accessibility features or functionality associated with those platforms.

If you encounter an accessibility barrier while attempting to contact Gray's Carpet Cleaning through a third-party advertising platform, you may contact us directly using the information provided in this statement.

We will make reasonable efforts to provide an alternative way to communicate with us or obtain the relevant information.

14. CRM and Lead Management Systems

Gray's Carpet Cleaning may use third-party CRM and lead-management systems to process inquiries, schedule services, communicate with customers, and manage customer relationships.

These systems may include online forms, appointment scheduling tools, email communications, SMS communications, customer records, and other functionality.

Third-party CRM systems may have accessibility limitations that are outside our direct control.

If you experience difficulty using a CRM-powered form, scheduling system, communication system, or other digital feature because of a disability, please contact us directly.

We will make reasonable efforts to provide another method of accomplishing the same or substantially similar task when reasonably available.

15. Mobile Accessibility

Our website may be accessed using smartphones, tablets, and other mobile devices.

We recognize that accessibility can differ depending on screen size, operating system, browser, device settings, and assistive technologies.

We seek to maintain reasonable usability across commonly used devices but cannot guarantee identical accessibility across every device, operating system, browser, or assistive technology.

16. Browser and Assistive Technology Compatibility

Website accessibility may depend partly on the user's browser, operating system, device, screen-reader software, magnification software, voice-control software, keyboard, or other assistive technology.

We seek to support commonly used combinations of browsers and assistive technologies, but we cannot guarantee compatibility with every technology or configuration.

If you experience a compatibility issue, please contact us and describe the technology and configuration you are using so that we can better understand the issue.

17. Documents and Downloadable Content

Our website may contain downloadable documents, PDFs, images, promotional materials, invoices, forms, or other files.

We seek to provide accessible versions of documents when reasonably practicable.

Some documents may originate from third parties or may have been created before accessibility improvements were implemented.

If you require a document in an alternative format because of a disability, please contact us.

Where reasonably available, we will work with you to provide an alternative method of accessing the information.

18. Video and Multimedia

Our website or social-media channels may contain video, audio, or multimedia content.

Where reasonably practicable, we may provide captions, transcripts, or other accessibility features for applicable multimedia content.

Third-party platforms may control certain accessibility features associated with embedded or externally hosted multimedia.

If you are unable to access important information contained in multimedia content, please contact us for assistance.

19. Images and Alternative Text

We recognize that images may create barriers for individuals who use screen readers or who cannot perceive visual content.

Where appropriate, we seek to provide meaningful alternative text or other textual descriptions for informative images.

Decorative images may not contain descriptive alternative text when such text would not provide meaningful information.

Because our website may contain large quantities of visual content, third-party content, dynamically generated content, or content added over time, not every image may have an equivalent text alternative at every moment.

If a particular image contains information that you need to access, please contact us.

20. Color, Contrast, and Visual Presentation

We seek to use visual presentation techniques that support readability, including reasonably distinguishable text and backgrounds.

We also seek not to rely exclusively on color to communicate important information where reasonably practicable.

Actual display may vary depending on the user's device, monitor, browser, operating-system settings, display settings, zoom level, and other factors.

21. Keyboard Navigation

We seek to make important website functionality reasonably accessible through keyboard navigation where technically practicable.

If you encounter a component that cannot be accessed or operated using your keyboard, please contact us and identify the affected page or feature.

22. Screen Readers and Assistive Technologies

We recognize that individuals may access our website using screen readers, magnification tools, voice-control software, alternative keyboards, switch devices, or other assistive technologies.

We seek to structure website content using meaningful headings, labels, links, form instructions, and other semantic elements where reasonably practicable.

However, compatibility may vary depending on the assistive technology and configuration being used.

If a particular feature does not work with your assistive technology, please contact us so that we can attempt to provide an alternative means of access.

23. Captions and Transcripts

When appropriate, Gray's Carpet Cleaning may provide captions or transcripts for video or audio content.

Captions and transcripts may not be available for every piece of multimedia content, particularly content supplied by third parties or content that is dynamically generated.

If you require access to information contained in multimedia content and cannot access it, please contact us.

24. Accessibility Overlays and Automated Tools

Gray's Carpet Cleaning may use automated accessibility testing tools, monitoring tools, plugins, software, or other technologies as part of its accessibility efforts.

Automated tools can identify certain categories of accessibility issues but cannot identify every possible accessibility barrier.

The presence or use of an accessibility tool does not constitute a guarantee that the website is fully accessible or compliant with every applicable law, standard, or guideline.

We do not rely exclusively on automated testing to determine whether our website provides an accessible experience.

25. Changes to Accessibility Technology

Accessibility technology and standards evolve over time.

Browsers, operating systems, screen readers, mobile devices, website frameworks, plugins, third-party services, advertising platforms, and other technologies may change without notice.

As a result, a website feature that previously functioned properly with a particular assistive technology may occasionally become inaccessible following an update.

When such issues are brought to our attention, we will evaluate them and determine what reasonable corrective action or alternative access may be appropriate.

26. Reasonable Modifications and Alternative Access

Where applicable law requires reasonable modifications or effective communication, Gray's Carpet Cleaning will consider requests on an individual basis.

When a website feature presents an accessibility barrier, an alternative method of accessing the relevant information or communicating with us may be available.

Our objective is to provide a meaningful and effective means of communication and access while considering the nature of the requested service, the particular circumstances, available technology, and applicable legal requirements.

Nothing in this statement is intended to waive, limit, or reduce any rights or protections provided to individuals under applicable federal, state, or local law.

27. No Waiver of Legal Rights

Nothing contained in this Accessibility Statement is intended to:

  • Waive any rights provided by law

  • Limit any legally protected disability rights

  • Excuse Gray's Carpet Cleaning from obligations imposed by applicable law

  • Prevent an individual from exercising rights available under applicable law

  • Require an individual to use a particular method of communication

  • Require an individual to disclose unnecessary medical or disability information

This statement is intended to describe our accessibility efforts and provide a practical method for individuals to request assistance.

28. Accessibility Complaints

If you believe that you have encountered an accessibility barrier on our website, we encourage you to contact us first so that we have an opportunity to understand and address the issue.

Please provide as much information as reasonably possible regarding the barrier and the access you were attempting to obtain.

We will review accessibility concerns in good faith and may take corrective action, provide an alternative method of access, or request additional information where necessary.

Contacting us does not prevent you from exercising any rights you may have under applicable law.

29. Privacy and Accessibility Requests

If you contact us regarding an accessibility issue, we may collect information necessary to respond to your request.

We will handle such information in accordance with our Privacy Policy.

You generally do not need to disclose the nature of a disability unless that information is reasonably necessary to understand or fulfill your accessibility request.

Please do not submit sensitive medical information through a general website form unless specifically requested.

30. Accessibility Statement Updates

We may periodically update this Accessibility Statement to reflect changes in our website, technology, accessibility practices, applicable law, or business operations.

The effective date at the top of this statement indicates when the current version became effective.

We encourage visitors to review this statement periodically.

31. Contact Us

If you experience difficulty accessing any portion of the Gray's Carpet Cleaning website, require an alternative format, need assistance completing an online form, or have an accessibility-related question or concern, please contact us:

Gray's Carpet Cleaning
Accessibility Contact: Ben Clark
Phone: (585) 473-4947

We welcome your feedback and will make reasonable efforts to work with you to provide an effective means of communication or access.